we offer free shipping for orders over $75 via Canada Post
All orders will be processed and shipped out within 1-3 business days
(Monday to Friday 8am-4pm)
Orders are not processed on Saturdays, Sundays or Holidays
All orders to be shipped will be provided with a tracking number and delivery confirmation
The original shipping fees will not be refunded unless the fault was our own
We currently do not ship internationally
Refunds will be made to the same method of payment used when the item(s) were purchased
Pre-Paid credit card transactions will receive store credit
All returns are subject to approval, and we reserve the right to limit or refuse based on our policies and procedures
All merchandise must be in it's original brand-new condition to receive a refund or exchange within 30 days
Packages that are creased, bent, damaged, tampered with or have a broken seal will not be eligible for refund or exchange
Please contact our customer care if you would like to be refunded or to return a purchase
In your email, please include a detailed explanation and photos of the product.
Once your return request is approved, please ship the items back to us.
*return shipping cost will be the responsibility of the customer
what is considered non refundable merchandise?
All final sale, clearance and event sales
Buy one get one offers
Styling tools and equipment (flat irons, curling irons, blow dryers, trimmers, clippers, scissors and blades
Unsealed hair and skin care products (spray bottles, jars, hair dye, tubes, pump bottles, containers and chemicals)
Wigs, hair extensions, closures, ponytails and buns