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we offer free shipping for orders over $75 via Canada Post

All orders will be processed and shipped out within 1-3 business days

(Monday to Friday 8am-4pm)

Orders are not processed on Saturdays, Sundays or Holidays

All orders to be shipped will be provided with a tracking number and delivery confirmation

The original shipping fees will not be refunded unless the fault was our own

We currently do not ship internationally


  • Refunds will be made to the same method of payment used when the item(s) were purchase​d

  • Pre-Paid credit card transactions will receive store credit

  • All returns are subject to approval, and we reserve the right to limit or refuse based on our policies and procedures

  • All merchandise must be in it's original brand-new condition to receive a refund or exchange within 30 days

  • Packages that are creased, bent, damaged, tampered with or have a broken seal will not be eligible for refund or exchange


Please contact our customer care if you would like to be refunded or to return a purchase

In your email, please include a detailed explanation and photos of the product.

Once your return request is approved, please ship the items back to us.

*return shipping cost will be the responsibility of the customer

what is considered non refundable merchandise?

  • All final sale, clearance and event sales

  • Buy one get one offers

  • Cosmetics

  • Styling tools and equipment (flat irons, curling irons, blow dryers, trimmers, clippers, scissors and blades

  • Unsealed hair and skin care products (spray bottles, jars, hair dye, tubes, pump bottles, containers and chemicals)

  • Wigs, hair extensions, closures, ponytails and buns 

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